Privacy Policy

This policy explains what information Motley (“Motley,” “we,” “us,” or “our”) collects when you use motley.nyc, how we use it, and the choices you have. It works alongside our Terms & Conditions.

1. Information we collect

We collect the information you give us and a small amount that helps the service run:

• Account identity. When you sign in with Google through our authentication provider, we receive your name and email address.
• Your family profile.The details you choose to enter so we can personalize results — for example your children's grade levels, the priorities you rank, your home address or neighborhood, school-governance preferences, and whether a child needs special-education support.
• Saved items. The schools, neighborhoods, snapshots, matches, and admissions trackers you save.
• Billing information.If you subscribe to Motley Pro, payment is handled by Stripe. We receive confirmation of your subscription status but never see or store your full card number.
• Basic usage signals. Limited technical and interaction data that helps us keep the service working and improve it.

2. How we use your information

• to personalize neighborhood rankings, school matches, snapshots, and reports for your family;
• to operate your account and your Motley Pro subscription;
• to send you transactional email — such as welcome, billing, and feature-ready notifications — through our email provider; and
• to maintain, secure, and improve the service.

3. Service providers

We rely on a few trusted providers to run Motley, and we share only what each one needs to do its job:

• Neon— database hosting and authentication.
• Stripe— subscription payment processing.
• Brevo— transactional email delivery.
• AI and data providers— the model and data services that power our agentic snapshots and search.

4. How we share information

We do not sell your personal information. We share it only with the service providers above so they can operate the service on our behalf, or when we are required to by law or to protect the rights and safety of our users.

5. Your choices

• You can view and edit your profile information at any time in Settings, and you can clear or reset your saved data there.
• You can cancel your Motley Pro subscription at any time from Settings → Plan & Billing.
• You can ask us to delete your account and associated personal information by emailing us at the address below.

6. Data deletion requests

You can ask us to delete your account and the personal information associated with it by emailing [email protected]. We will process deletion requests within 30 days. When you delete your account, we remove your profile and family details, your saved schools, neighborhoods, snapshots, matches, and admissions trackers, and your billing identifiers. We may retain a limited amount of information where we are required to by law or for legitimate purposes such as fraud prevention and recordkeeping; payment records held by Stripe are governed by Stripe's own retention policies.

7. Retention and security

We keep your information for as long as your account is active or as needed to provide the service, and we use reasonable technical and organizational measures to protect it. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security.

8. Children

Motley is intended for adults 18 and older — the parents and guardians researching options for their families. The family details you enter may describe your children (for example a child's grade level or whether they need special-education support), but Motley is not directed to children, and we do not knowingly collect personal information directly from anyone under 18. If you believe someone under 18 has provided us with personal information, contact us at [email protected] and we will delete it.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated where appropriate.

10. Contact

Questions about your privacy, or want to request deletion? Email us at [email protected].

This page is provided for transparency and is not a substitute for legal advice. We recommend having counsel review this policy before relying on it.